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FAQs / Software

Categories
Latest 5 FAQs All Delivery Files eSubmissions General Security Setup Software Training Guides
Do we need to install both CuteFTP or a Filezilla alternative? Which one is recommended ?

Only one is required to be installed. We do not recommend one over the other.
Does CESP work on a MAC?

Yes CESP is compatible with MAC.

Web Browser : Safari v6 or higher is supported. 

FTP: FTP client (MAC OS X Version 10.6.8 or higher).

Zip Software: When users create their zip files on a MAC queries are often raised regarding the .DS_Store file and __Mac_OSX folder which the MAC OS saves inside zip files.

These MAC files and folders inside the zip can cause confusion to PC users. It is recommend that MAC users create zip files without these proprietary MAC files. This can be done natively from the MAC command line or by using Third Party Zip Applications such as "YEMU Zip" or similar zip software available from the App Store. 
I001 - WinSCP issue and Invalid Checksums on eCTD submissions


Issue:  An agency reported that the checksum on validation of an eCTD submission was incorrect when received. On investigation it was found that the index.xml and the e-regional.xml files had been modified during transfer by the client transfer software in this case WinSCP by placing spaces and soft carriage returns into the files, this was due to the configuration of the client software and not the CESP system. The software was set to automatic and specific file types were set to transfer in plain text mode.  

Resolution:  Open WInSCP software and select the Options>>Preferences window and then select Transfer and edit. Set the  transfer mode to Automatic and remove the files types from the “Transfer following files in text mode”  box that you wish to be transferred in their normal format e.g. “*.xml”, this will resolved this issue.

This issue could also be in other client software packages please review the configuration of the client software that you are using.  
Is it possible to use Core FTP Lite?

Yes we have tested connectivity with the tool from a default install and it has operated with the test files. Some client software packages require additional configuration to ensure that they transfer files correctly.
Is the use of the FTP client for performance reason for large dossiers?

Yes, users have more control and visibility over the upload
We would like to access CESP via a Web Browsers with Java enabled. Is there a specific Java version required?

CESP will operate best on most recent versions of Java 
What are the requirements for using CESP

A user account with login details is required to access the Portal.  

Browser Requirements are:

Firefox v25+, Chrome v8+, Safari V5, Apple v6+ or Internet Explorer V10+            
What FTP client can be used?

Any ftp client that supports Secure FTP can be used on the system.Some client software packages require additional configuration to ensure that they transfer files correctly.
What Internet browsers are compatible with CESP?

CESP 1.0 Requirements

Internet Exploere 8+, Google Chrome and Mozilla Firefox.

CESP 2.0 Requirements

Internet explorer 10+, Firefox v25+,Chrome v8, safari v5, apple v6+     (we support all of these however we recommend you install the latest version available) 

Note:If using CESP 2.0 please do not run your browser in Compatibiltiy Mode.

What settings are required for Java when using CESP

CESP 1.0 Requirements

To allow CESP web transfer client to run effectively please apply the following security settings to your Java client.

In the Java control panel, set the security level to High and add https://cesp.hma.eu/ to the exception site list.

In Internet Explorer add https://cesp.hma.eu/ to the trusted sites.

If using Internet Explorer 11 add https://cesp.hma.eu in the compatibility view settings.

CESP 2.0 Requirements

CESP 2.0 Does not require Java. If making the transition from CESP 1.0 to CESP 2.0 and are an Internet Explorer 11 user, remove https://cesp.hma.eu from compatibility view settings.
What Zip File Software is supported?

All well supported zip software packages that can create a .zip file can be used to create a CESP submission.

Please note CESP only accepts .zip files and not proprietary zip formats.  (please refer to our zip and submission guidelines available under the FAQ's)

Windows Users:  Most common software packages include

Windows Compressed Folders.
WinZip
WinRaR
7-Zip

MAC Users: When users create their zip files on a MAC queries are often raised regarding the .DS_Store file and __Mac_OSX folder which the MAC OS saves inside zip files. 

These MAC files and folders inside the zip can cause confusion to PC users. It is recommend that MAC users create zip files without these proprietary MAC files. This can be done natively from the MAC command line or by using Third Party Zip Applications such as "YEMU Zip" or similar zip software available from the App Store. 
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