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CESP Support is available Mon - Fri from 9:30 - 17:00 GMT
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FAQs / Setup

Categories
Latest 5 FAQs All Delivery Files eSubmissions General Security Setup Software Training Guides
Can a specific configuration be set up for my company to allow access to the system?

Due to the short timeframe it would not be feasible to set up a specific configuration for your company outside of what is currently available. You can use the web interface for ftp transfer, when the system goes into full production we can work with your IT department to put in place a solution that meets your specific requirement.
Can you define the difference between an Administrator and a Company Administrator again?

There are three roles  - CESP Support Desk Administrator, Company Administrator and User. The company administrator and user are specific roles to the company configured on the system, with the company administrator having permission to setup and manage users for their company.

The CESP Support Desk Administrator is responsible for approving a company registration request and setting up the company administrator on the system.
How do satellite offices get set up as company administrators?

If the main office has a company administrator set up, it is possible for this company administrator to create additional company administrators in satellite offices.
Is it possible to carry out a Test Submission?

Yes, to test the system I would recommend creating a delivery file for a National Submission and indicating “ZZ” as the target agency, we can then confirm the delivery of the package.
Is there a limit to the number of Company Administrators? We have colleagues in each country and they would need their own Administrator?

A company can have one or more company administrators. The support desk will validate the first company and the first company administrator.  Once set up the company administrator can set up any additional company administrators and standard users.
Is there a limit to the number of users from a company?

No there is no limit.
Should the client FTP software, CuteFTP or Filezilla, be installed in-before-hand prior to the Training?

It is not necessary for the Training, however, we recommend to do the installation as soon as possible in order to solve any issues you might run into during installation.
What are Company Codes?

CESP 1.0

A company code in CESP is a unique code generated by the system to allow a company administrator set up additional users for that company. This code is provided to each user that they wish to set up on the system and when entered places the request in the company administrator request folder.

CESP 2.0

Company Codes do not exist in CESP 2.0. All Users must be created by a Company Administrator.
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