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FAQs / Security

Categories
Latest 5 FAQs All Delivery Files eSubmissions General Security Setup Software Training Guides
Are security certificates required to send submissions?

Security certiificates are not a requirement at present.
As administrator you fill in the password, can a user change this themselves later on?

Passwords can be changed by the user by selecting the "forgotten password" option from the main screen.
Does the Company Administrator see the User password in plain text and is it possible to modify it?

The Company Administrator can reset the password if required , but the best approach changing a password for a user is for the user to submit a "forgotten password" request from the main screen and they can then set their own password which is then encrypted in the database.
How to change a password?

Use the 'forgot password' option on the main website screen , enter in your  username, select 'send instructions' and an email will be sent with details on how to change your password.
I have noted that service runs on http protocol. Are there any plans to use SSL (https) to encrypt password from client to the server?

CESP 1.0

The website itself runs on HTTP, but the web based upload runs over secure HTTPS and sFTP

CESP 2.0

CESP 2.0 runs over Secure HTTPS and file uploads run over secure HTTPS and sFTP
Regarding Firewall set-up, we must open port 22?

Port 22 must be available when using the sFTP client.
Regarding the FTP client setup are there any requirements or set up instructions for our IT department?

The ftp client software must have secure FTP capability and your firewall must allow traffic over port 22.
Will the FTP that is set up be secure (SFTP)?

The protocol for the system is SFTP.
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